Speaker at podium

Hotline Team Training

The Hotline Team Training class provides an overview of the process and procedures used to answer questions from the community that come to BCMG via the phone or email. This class will be offered by either an in-person or online session.

Master Gardeners interested in joining the Hotline Team must be willing to:

  • Complete Hotline training.
  • Research questions from approved sources so as to provide unbiased, researched-based information in support of the AgriLife Extension Horticulture Agent in Bexar County.


Part 1 – Training: PowerPoint training presentation which will be conducted by either Art Vazquez, Hotline Team Coordinator, or Grace Emery, Hotline Team Assistant Coordinator.

Part 2 – Mentored work: Assist Hotline Team Members with answering gardening questions during regular Hotline shifts.  Other training options will be on an as-needed basis and will be worked out through the Hotline Team Lead.

Part 3 – Graduation to Full Team Member: Successful completion of the mentorship, as verified by Art Vazquez, opens the opportunity to take an open phone shift.


If you are interested in beginning Hotline training, or have questions, please email:

Art Vazquez, Hotline Team Coordinator
(Contact info can be found on VMS under the General Information tab)